This agreement regulates the general conditions of purchase of the various products and / or services offered on this website by MIRADA GRANJA SL (hereinafter LA GRANJA) with NIF no. B67123018 and address at Passatge Santana, S / N, 08460 de Santa Maria de Palautordera, Barcelona (Spain).
The CUSTOMER at the time that he completes the registration process, and buys any of our products and / or services, accepts and expressly submits to the clauses specified below, as well as the conditions of access and use of our portal and its policy of privacy, accessible through the link “Legal Notices”.
The CLIENT acknowledges having sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices on our website.
- PRICES AND TAXES
In consideration for the product and / or service purchased, the CLIENT agrees to expressly pay LA GRANJA the amounts specified at the time of purchase in the price list established on the website www.lagranja.top for the products and / or services chosen .
The products and / or services offered on this website are subject to Value Added Tax (VAT) which IS INCLUDED in the prices that are detailed for each product.
In the case of products, transportation costs are NOT included in the price of the products.
Once the selection of products and / or services is completed and prior to confirming the order and before proceeding to pay, the final price of the purchase will appear on the screen, which will include VAT (Value Added Tax), management, packaging and shipping costs, if applicable, which will be reflected in the order form at the time of purchase and on the invoice.
Everything that is not specified as included in the description, is not included.
- PURCHASING PROCEDURE
Through this website, orders can only be made by individuals over 14 years of age and companies.
All our products and / or services are individually detailed on the website. The procedure to make and manage the purchase is indicated on the website and only the following steps should be followed:
- Choose the product you want to purchase.
- By selecting a product, it can be added to the Shopping Cart and you can choose to continue shopping or process the order.
- To process the order, you must click on the “finish purchase” button and choose whether you want to access as a registered user, register as a new user or buy as a “guest”.
- You must then complete a form with your personal data to formalize the purchase procedure.
- Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.
- Likewise, it will be necessary to indicate the billing and delivery addresses of the purchase made. It will be possible to specify a unique address for billing and delivery.
- Once the process has been processed, it will be necessary to previously mark a check box for reading and accepting the terms and conditions of sale.
- On the website you will be provided with the mechanisms so that payment can be made according to the system chosen in each case.
- Once the data for payment has been entered, there will be a review of the order and you must confirm the order by pressing the “Buy” button..
- Once the “Buy” button has been pressed, the product will be delivered physically or via email.
The CUSTOMER is informed that the photographs and descriptions of the products and services on the website are an approximate image of the products and services offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products and services offered through this website are made for informational purposes only.
- AVAILABILITY AND DELIVERY
The products offered by LA GRANJA are available for distribution exclusively in mainland Spain
Orders will be processed once payment has been successfully received.
The products offered by LA GRANJA will always be subject to availability, which will be specifically indicated on our website for each product, so if an item offered is not available, the customer will be duly informed of the lack of availability for the purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated deadlines.
In cases in which, once the order has been placed, the product contracted by the CLIENT is out of stock, he will be duly informed of this and will be offered an alternative product with similar characteristics of equal price and quality to the one purchased. If even so, the CLIENT is not interested in accepting the proposed alternative, LA GRANJA will proceed to return the amount already paid and will inform him of the procedures and terms of reimbursement.
As a general rule, the maximum home delivery period will be 48-72 hours from the moment of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no case binding for LA GRANJA.
Deliveries will be made on weekdays (Monday to Friday). It is recommended that the CLIENT communicate their time preferences for delivery when filling in the order details in the Comments section.
The delivery of the product purchased at home will be made by the carrier together with a delivery note at the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.
If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will directly contact the CLIENT, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by a wrong address having been entered, the cost of re-dispatching the order will be borne by the CLIENT. LA GRANJA is not responsible for delays in deliveries of purchased parts due to causes attributable to the carrier.
In order that you are informed at all times of the management of your purchase, you will receive by email a notification of the confirmation of your order and payment.
- PAYMENT AND PAYMENT PERIODS
The following forms of payment are accepted:
Credit Card: The transaction is carried out by connecting directly with the REDSYS bank through its payment gateway.
Once the payment has been made, you will receive a confirmation email.
LA GRANJA is not aware of your credit card details. All our payment systems are totally secure.
Payments are prior to the delivery of the product or provision of the service, so LA GRANJA will not provide the requested product until the moment it has received payment for it.
LA GRANJA reserves the right to temporarily or definitively cancel the services provided, in the event of any incident regarding their collection.
5. INVOICES
In the case of wanting to obtain the invoice, you should contact customer service at the email: silviam@la-granja.net.
The CLIENT is responsible for confirming the receipt of notifications and for informing us of any changes to their data, leaving LA GRANJA exonerated of any liability arising from this circumstance.
- WARRANTY
All our products are subject to quality controls and are guaranteed against production defects for a period of 2 years from the date of purchase. The guarantee covers any manufacturing or material design defect, although the lack of conformity will need to be revealed within 14 days of becoming aware of it. The warranty covers only defective products. It does not cover blows, improper use, or others that are not attributable to a supplier defect or a defect in the product. During the warranty period, the CLIENT may return the product and we will proceed to repair or replace it. The transport costs generated by returns under guarantee will NOT be paid by the CLIENT.
The guarantee document is the purchase invoice.
In relation to the services offered by LA GRANJA, we strive to provide services of the highest quality, although given their nature, we cannot offer a satisfaction guarantee. In the event that, for any reason, you do not receive service correctly, you must notify us as soon as possible, indicating as soon as possible the incident that we will try, if the error is verified, correct it as soon as possible.
- RETURNS
Products:
Returns or exchanges of the products will only be accepted in the event of a factory defect, damage in transport or delivery errors. In any case, no more than 14 days must have elapsed from the receipt of the product and the packaging and accessories must be included. Prior to acceptance, it will be verified that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without rights, by of the CLIENT, to any type of compensation. The expenses generated by sending the repaired or correct order will be borne by THE FARM.
In any case, the return will always be subject to prior examination by LA GRANJA of the status of the product to be returned and to verification that the requirements in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 30 days and in the same terms that were used to make the payment.
LA GRANJA reserves the right to reject returns communicated or sent after the deadline or for products that are not in the same conditions in which they were received.
Returns will be managed by sending an email to silviam@la-granja.net with a description of the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once the request is received, we will process it in a timely manner.
Services:
In relation to the services offered on this website, given their nature, it is not possible to make refunds.
- If the CLIENT cannot attend, a change of dates can be made up to 5 days before the activity, as long as there is availability on the new date chosen.
- If it is notified 3 days before, it can be changed for the next activity and only one change is allowed.
- 2 hours before the activity, no changes are allowed.
- RIGHT OF WITHDRAWAL
Products:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us at MIRADA GRANJA SL Passatge Santana, S / N, 08460, Santa Maria de Palautordera, email: silviam@la-granja.net, your decision to withdraw from the contract through a statement unambiguous (for example, a letter sent by post, fax or email).
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
The CUSTOMER will bear the direct costs of returning the goods, for which the cost of collection will be deducted from the refund, except in the case where the reason is defective quality or error in shipping on our part.
We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
Once the withdrawal request has been notified, you must return the goods to MIRADA GRANJA SL, Passatge Santana, S / N, 08460 de Santa Maria de Palautordera, Barcelona (Spain), without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
The goods to be returned must be in perfect condition, not have been damaged, present deformations, nor show signs of wear, scratches or stains. You will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
9. PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES
This contract will be concluded with the payment of the product and the sending to the CLIENT of a confirmation email with a description of the purchase made.
LA GRANJA reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and involving a benefit for the CLIENT.
- OBLIGATIONS OF THE PARTIES
LA GRANJA undertakes to provide the CLIENT with the products and services that have been contracted, applying the utmost diligence in providing the service, as well as taking care of the maintenance of the facilities necessary for the operation of the network, having a technical team for this. and adequate IT, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.
The CLIENT agrees to use the services that are made available to him in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as paying for the selected product in the time and manner set out in these conditions. of sale and its reception in the place indicated for delivery.
LA GRANJA does not guarantee that the availability of the service that is the object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Thus, the CLIENT agrees to bear these circumstances within reasonable limits, for which he expressly waives to claim any contractual or extra-contractual responsibility from LA GRANJA for possible failures, errors and use of the contracted service.
- COMMUNICATIONS
All notifications between the parties will preferably be made via email. The CUSTOMER is responsible for confirming the receipt of notifications and for informing LA GRANJA of any modification to their data, which is exonerated from any liability derived from this circumstance. In case of modification, the CLIENT must inform LA GRANJA in the e-mail or telephone numbers indicated on our website.
In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information regarding our website and the products offered on it will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address silviam@la-granja.net indicating the word LEAVE in the subject.
- COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.
The CUSTOMER acknowledges that he has understood all the information regarding the products and services, including, where appropriate, the delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms which are sufficient for the exclusion of the error in the consent of this contract, and therefore, you accept them fully and expressly.
The CUSTOMER is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the “Buy” button indicated on our website and that it will be completed with the payment of the service.
- APPLICABLE REGULATIONS
This contract is commercial in nature, and will be governed and interpreted in accordance with Spanish law.
In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that will be competent in each case. .
In the cases in which it is foreseen that the parties may submit to a jurisdiction, they will submit to the Courts and Tribunals of the city of Granollers (Spain), expressly waiving any other that may correspond to them.
Likewise, we offer our clients the following access link to the official online dispute resolution platform of the European Commission.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
- PERSONAL INFORMATION
See Privacy policy
ATTENTION: These General Purchase Conditions have been updated on 10/29/2019. At any time we can proceed to its modification, as well as vary the list of prices and products offered. Please, check the issue date each time you connect to our website and thus you will be sure that there has been no change that affects you.